Shipping policy
Shipping & Delivery Information
At SelaWangi, we are committed to delivering your fashion selections to you efficiently and securely. This policy outlines our standard shipping procedures for all orders.
Shipping Method & Processing
We currently offer one reliable shipping option: Standard Shipping. All orders are processed within 1-3 business days after payment confirmation, excluding weekends and public holidays. You will receive a shipping confirmation email with tracking information once your order has been dispatched from our warehouse.
Shipping Destinations & Timeframes
We provide international shipping to most countries. Delivery times for Standard Shipping typically range from 7 to 21 business days after dispatch, depending on the destination country's customs and postal services. Please note that these are estimates and not guarantees, as delays can occasionally occur due to factors beyond our control.
Shipping Costs
Shipping fees are calculated based on the destination country and the total weight of your order. The final shipping cost will be clearly displayed and charged during the checkout process before you complete your purchase. Currently, we do not offer free shipping promotions.
Order Tracking
Once your order is shipped, you will receive an email containing your tracking number and a link to monitor your package's journey. Please allow up to 24 hours for the tracking information to become active on the carrier's website.
Customs, Duties, & Taxes
For international orders, please be aware that your purchase may be subject to import duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the customer and are not included in our item prices or shipping costs. SelaWangi has no control over these charges and cannot predict what they may be. We recommend contacting your local customs office for more information.
Incorrect Shipping Address
It is the customer's responsibility to provide a complete and accurate shipping address at checkout. SelaWangi is not liable for packages lost or delayed due to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an address error, we will contact you via email to arrange re-shipping at an additional cost to the customer.
Contact Us
If you have any questions regarding your order's shipment, please do not hesitate to contact our customer support team at [email protected]. Please include your order number for faster assistance.