Faq
Orders & Shipping
How long will it take to receive my order?
Processing typically takes 1-3 business days. Standard shipping within the region takes 5-10 business days. Delivery times may vary depending on your location and carrier. You will receive a shipping confirmation email with tracking information once your order is dispatched.
What are your shipping destinations and costs?
We offer international shipping to most countries. Shipping costs are calculated at checkout based on your delivery address and the total weight of your items. Any applicable customs duties or taxes are the responsibility of the recipient.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet entered the fulfillment process.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for items in new, unworn condition with original tags attached. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. Refunds will be issued to the original payment method within 10 business days of receiving the returned item.
How do I start a return or exchange?
To initiate a return or exchange, please email our support team at [email protected] within 30 days of delivery. Include your order number, the item(s) you wish to return, and the reason. We will provide you with detailed instructions and the return address.
What items are final sale?
Items marked "Final Sale" at the time of purchase, as well as any clearance or heavily discounted items, are not eligible for return or exchange.
Products & Sizing
How can I find the right size?
We provide detailed size charts for each product category (Dresses, Tops, Sweaters, Outerwear, Bottoms). Please refer to the specific chart on the product page and measure yourself for the best fit. If you are between sizes, we recommend sizing up.
Are the colors in the photos accurate?
We strive to represent our products as accurately as possible. However, slight color variations may occur due to individual monitor settings and lighting conditions during photography.
How should I care for my garments?
Care instructions are listed on the garment's label and on the product description page. We recommend following these instructions to maintain the quality and longevity of your purchase.
Payments & Security
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure regional payment gateways. All transactions are encrypted for your security.
Is my payment information secure?
Absolutely. We use SSL (Secure Socket Layer) encryption technology to protect all your personal and payment information. We do not store your complete credit card details on our servers.
Contact & Support
How can I get help with my order or another inquiry?
Our customer support team is here to assist you. For the fastest response, please email us at [email protected]. Please include your order number (if applicable) and details of your inquiry. We aim to respond to all emails within 24-48 hours during business days.